I pay my credit cards online and always pay them in full before the due date... usually. This month I was a few days late. For random reasons, I have two credits cards, and hence got hit with double late fees. $68.00 total. Ouch!
So, I used an online form and wrote Capital One and requested that they refund me the late fees. My letter looked like this:
Hello. I am writing to request a refund for my late fee. I was a few days late to pay this month. I love Capital One and have been a very good customer. I have paid my balance in full. Thanks in advance!Sure enough, I got a reply back that said, "Good news. Your late fees have been refunded."
Notice that I didn't need to threaten, lie or even make a phone call. I spent about 10 minutes of my time and got a $68 refund. I heard that this past quarter Capital One posted a loss of 1.42 billion dollars. I'm glad they didn't cut corners and try to hoard late fees. No rants today!
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2 comments:
I'll second that, I make sure payments are always made on time... with a couple exceptions so far. Both times a similar email was sent out, and refund given. Definitely works!
agreed. i got visa to refund my 'going over the credit card limit' fee all three times it happened with a simple phone call each time.
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